24 hour cancellation notice

Thank you for choosing TVCC and for confirming your appointment. We appreciate the opportunity to serve you and your family and look forward to providing you with exceptional care.

If you need to reschedule or cancel your appointment, we respectfully request that you provide at least 24 hours' notice. This courtesy enables us to offer the appointment time to other clients in need of our services. Prior to your appointment, please carefully review the Service Agreement & Customer Authorization.

Preparing Your Home for Your Cleaning Appointment

Thank you for choosing us. A little preparation before your appointment helps our technicians work more efficiently and ensures the best possible results. In most cases, preparing your home is much easier than people expect. Many clients tend to overprepare, but our goal is to provide an exceptional experience with the least amount of inconvenience.

Please review our Service Agreement & Customer Authorization prior to your appointment for important information regarding your scheduled services, customer responsibilities, and service expectations.

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Preparing for Carpet Cleaning

Before your appointment, please:

• Vacuum all carpeted areas being serviced. Additional charges may apply if excessive debris requires extra pre-cleaning.
• Remove breakable or valuable items such as lamps, picture frames, vases, collectibles, and electronics from areas being cleaned.
• Remove as many small furniture items as possible, including dining chairs, ottomans, plant stands, and small tables. Our technicians are happy to move lightweight furniture, such as dining room chairs, at no additional charge.
• Pin up full-length draperies so they hang at least 6 inches above the floor.
• Tuck in or pin up bed skirts to provide access beneath beds. Our low-profile Evolution carpet wand can clean underneath beds with approximately 12–36 inches of clearance, depending on the bed frame.
• Place pets in a secure area away from the work space. Exterior doors may remain partially open while hoses and equipment are in use.
• Large or delicate furnishings—including china cabinets, sectional sofas, bed frames, mattresses, entertainment centers, antiques, pianos, and fragile furniture—cannot be moved. Where accessible, we can hand clean underneath or clean carefully around these items. Our cleaning tools include spray shields designed to help protect adjacent furniture during cleaning.

For additional information regarding furniture moving, stain removal expectations, pre-existing conditions, and service limitations, please refer to our Service Agreement & Customer Authorization.

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Preparing for Hardwood & Stone Floor Cleaning

Before we arrive, please:

• Remove personal belongings including toys, clothing, shoes, boxes, pet items, and other loose objects from the areas being cleaned.
• Remove fragile or valuable items from nearby furniture and shelving.
• Clear dishes and accessories from the sink area to allow complete access.
• Secure pets in a safe location away from the work area.
• Let us know about stains, scratches, finish concerns, or high-traffic areas requiring special attention.
• Leave the furniture moving to us. We are happy to move most standard furniture as part of the service and return it to its original position whenever possible.

For important information regarding expected results, furniture moving, and service limitations, please review our Service Agreement & Customer Authorization.

Thank you for helping us prepare your home. With the space ready, we can focus on delivering beautifully refreshed floors.

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Preparing for Marble Countertop Restoration

Before your appointment, please:

• Remove all items from countertops, including small appliances, dishes, décor, food, and personal belongings.
• Clear dishes and accessories from the sink area to allow complete access.
• Store fragile or valuable items in a safe location.
• Point out any stains, etching, chips, cracks, or areas you'd like us to address.
• Secure pets away from the work area while restoration is in progress.

Please review our Service Agreement & Customer Authorization for information regarding restoration expectations, natural stone characteristics, and service limitations.

Thank you for helping us prepare your kitchen. With the countertops cleared, we can focus on restoring the natural beauty of your marble surfaces.

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Speed Up Dry Times

To help your carpets and upholstery dry as quickly as possible:

• Set your thermostat to approximately 72°F.
• Open windows or sliding doors when weather conditions are appropriate.
• Set your HVAC fan to the "On" position.
• Turn on ceiling fans throughout the home.
• Run your air conditioning during hot, humid weather to reduce indoor humidity.
• Place portable fans so they move air across damp carpet whenever possible.
• Remove the plastic furniture tabs or blocks after the carpet is completely dry.
• Avoid sealing up the home without air circulation. Proper airflow helps prevent excess moisture from remaining indoors and promotes faster drying.

Additional post-cleaning care recommendations are available in our Service Agreement & Customer Authorization.______________________________________________________________________________________________________
Expected Dry Times

Surface                                                                                                                    Estimated Dry Time

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Carpet (Synthetic Fibers)                                                                                                     8–10 hours

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Synthetic Area Rugs                                                                                                             8–10 hours

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Wool Carpet & Area Rugs                                                                                                   24–48 hours

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Upholstery                                                                                                                              4–6 hours

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Hardwood Floors                                                             Ready for use immediately after completion*

*Drying times are estimates and may vary depending on temperature, humidity, airflow, and the materials being cleaned. Please refer to our Service Agreement & Customer Authorization for additional care recommendations.

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Safety Information

Exercise caution when walking from damp carpet onto hard surfaces such as wood, stone, or tile, as they may become slippery.

Keep children and pets away from freshly cleaned areas until they are safe to use.

Follow any additional care instructions provided by your technician before leaving.

Please refer to our Service Agreement & Customer Authorization for complete service policies, warranty information, and customer responsibilities.

Thank you for choosing us. We appreciate the opportunity to care for your home and look forward to delivering outstanding results.